The Silence Of The Customer Service Representative
There’s an old saying in advertising about the power of repetition: Tell them you’re going to tell them…
Editor's Perspective February 6
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Music-Themed Pop-Up Showcases Pay-By-Phone Technology
I was recently invited to check out Mastercard’s music-inspired, experiential pop-up shop in New York City — The Mastercard…
Editor's Perspective February 1
H&M Hoodie Debacle Made Worse By Brand’s Slow Response
H&M came under heavy scrutiny earlier this month for an advertisement image placed on its UK web site, showing…
Editor's Perspective January 25
Listen Up! 3 Retail Podcasts With Something To Say
One of my New Year’s resolutions for 2018 — albeit easy to accomplish — is to listen to…
Editor's Perspective January 12
Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement
I’ve been covering the retail industry for a long time. In one of my first jobs out of…
Editor's Perspective January 5
Why I Love Self-Service (And Could Learn To Love Chatbots)
It’s ironic that I write about technology because in many ways I am the quintessential late adopter. Friends…
Editor's Perspective December 29
Digital Signage, Mobile Integration Enhance The Tusk Store Experience
On Nov. 1, I had the opportunity to travel to the Tusk store in New York City to visit the…
Editor's Perspective November 2
What Makes The Beauty Industry So Successful? One Word: Inclusivity
With so many retailers struggling these days, I can’t help but notice that the beauty industry continues to…
Editor's Perspective October 25
Customer Service Really Is The Key To Customer Happiness
Last week I had the opportunity to Chair the Retail Day at the GITEX Technology event in Dubai,…
Editor's Perspective October 18Featured
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