Latest In: Consumer Trends

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New DoorDash Partnership Adds 1,000+ Canadian Supermarkets to Delivery Network

DoorDash has partnered with Empire Company Ltd. to bring Empire’s family of 12 supermarket banners into its network,…

News April 28
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Why Your Store Associates Know Less than Your Customers — and How AI is Changing That

The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly…

Executive Viewpoints April 28
FTI Consulting Glassdoor

Growing Adoption of AI Makes it the Next ‘Trust Battleground’

Consumers are engaging with AI in ever-growing numbers, but the technology itself is so new — and is…

Features April 27
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Bed Bath & Beyond Seeks to Unify Customer Identity and Engagement Across Brands

Bed Bath & Beyond has partnered with the residential ecosystem platform Bilt to unite customer identity, loyalty and…

News April 27
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Video Still Reigns Supreme — but Retail Performance Depends on Where it Plays

Retail is experiencing a new level of growth pressure. Margins are tighter, loyalty is harder to earn and…

Executive Viewpoints April 23
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How Home Depot, Macy’s and Ulta Beauty are Leveraging AI for Customer-Facing Convenience

Retailers are reshaping the shopper journey with AI-powered tools, and like everything else about this technology, it’s happening…

Features April 22
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From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce

For more than two decades, online checkout, from the “buy now” button to the credit card prompt to…

Executive Viewpoints April 22
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Where’s the Party (City)? At 700+ Staples Stores

Just in time for graduation and other spring celebrations, Staples has launched a strategic partnership with Party City,…

News April 21
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Uber Eats Launches Stay-at-Home Return Service Featuring Courier Pickup

Uber Eats has reversed the polarity of its usual delivery flow, introducing a return service that provides consumers…

News April 17
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