Retail TouchPoints
Etsy’s Marketplace Rebuild Paying Off, Says CEO Kruti Patel Goyal
Top Stories
Latest Posts
Why the Middle Mile and Automated Sortation will Determine the Next Decade of Retail and Last-Mile Logistics
Everyone is watching the rise of the alternative last-mile carriers like Veho, Jitsu and GoFor, especially after Black Friday sales reached new records last year. But no one is asking…
Executive Viewpoints May 1
Friendly Fraud and the Breakdown of Transaction Authenticity
Retail has spent the last decade perfecting frictionless commerce through one-click checkouts, instant refunds and no-questions-asked returns. But the same systems designed to remove doubt and delay from the customer…
Executive Viewpoints April 30
Ace Hardware Deploys AI Tool for Associates in 2,300 Stores
The home improvement sector is proving to be fertile ground for AI-powered solutions: both The Home Depot and Lowe’s were quick to introduce customer-facing AI tools last spring, just as…
News April 29
The Best Shopping Center Video Camera Security Solutions
Shopping centers combine the weaknesses and vulnerabilities of individual retail environments with the logistical complexity of mixed-use, densely populated public spaces. Protecting them is a true test of resilience and…
April 30
Amazon Adds AI-Powered Q&A Feature at Key Point in Shopper Journey
Amazon, which is testing short-form AI-generated audio summaries on select product detail pages (PDPs), has added a feature that allows shoppers to ask questions of the AI hosts during this…
News April 29
The Hidden Operational Costs of Disconnected Retail Systems (and How Modern Teams are Fixing Them)
Retailers are not struggling because they lack technology. They are struggling because their systems do not fully communicate with each other. Retail technology has expanded at an extraordinary pace. Modern…
Executive Viewpoints April 29
Longtime Coach Exec Kimberly Wallengren Joins J.Jill as CMO
Kimberly Wallengren, the former VP of Marketing at Coach, is joining J.Jill as Senior Vice President and Chief Marketing Officer, effective April 27. Reporting to CEO and President Mary Ellen…
News April 28
New DoorDash Partnership Adds 1,000+ Canadian Supermarkets to Delivery Network
DoorDash has partnered with Empire Company Ltd. to bring Empire’s family of 12 supermarket banners into its network, adding on-demand delivery from more than 1,000 stores across 10 Canadian provinces.…
News April 28
Why Your Store Associates Know Less than Your Customers — and How AI is Changing That
The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly becoming one of retail’s most urgent operational crises. Today, few shoppers walk…
Executive Viewpoints April 28
Growing Adoption of AI Makes it the Next ‘Trust Battleground’
Consumers are engaging with AI in ever-growing numbers, but the technology itself is so new — and is changing so rapidly — that many organizations are in a constant game…
Features April 27
Latest Podcasts
Latest Resources
