A Post-Pandemic World Requires Digital Innovation
While technology’s role in retail has been apparent for some time, the current post-pandemic ecommerce environment demands that…
Executive Viewpoints September 6
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Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results
In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However,…
Executive Viewpoints September 3
The Future of Stores through Cloud-Native Solutions
Retailers are fiercely fighting a new battle: the demand for the digital-first brick-and-mortar store. Faced with the growing…
Executive Viewpoints September 3
Seize the New Retail Moment: 5 Reasons to Attend #RSP21
Change has always been a constant in retail, but the pace and severity of that change has heightened…
Executive Viewpoints September 2
Smart Contactless Lockers are Helping Retailers’ Order Fulfillment Efforts
Smart lockers are the future of package delivery and package pickup for retailers. To understand why, we have…
Executive Viewpoints September 2
The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it
As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are…
Executive Viewpoints September 1
AI and Autonomy: Real-World Applications in an Un-Clerked Store Near You
Decades ago, a cashierless store would be a ridiculous idea, but artificial intelligence (AI) has made it a…
Executive Viewpoints August 31
The Big Secret: Why the Most Important 3 Letters in Retail Recovery are ERC, Not PPP
As we all continue to cautiously progress from lockdowns and staggering COVID caseloads to something beginning to resemble…
Executive Viewpoints August 30
#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience
I have very vivid memories about Service Merchandise, a now-defunct business with a unique ordering process focused on…
Executive Viewpoints August 30Top Stories
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