Latest In: Executive Viewpoints

crm endear gen AI Leigh Sevin WhatsApp

AI for Retailers: Unlocking the Power and Promise of Emerging Technology

Artificial intelligence (AI) is accelerating the transformation of physical retail environments. In-person shopping continues to command the largest…

Executive Viewpoints December 26
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Honda, Todd Snyder and now Tractor Supply: Who’s Next? Privacy Fines Put Retail Reputation at Risk

The California Privacy Protection Agency (“CPPA”) just fined Tractor Supply $1.35 million under the CCPA, its largest retail…

Executive Viewpoints December 24
Black Friday Cyber Monday Jochem van der Veer pwc returns TheyDo

Holiday Returns are Where Loyalty is Won or Lost

Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they…

Executive Viewpoints December 23
ci&t digital signage gen AI Marcelo Vessoni privacy

Smarter and Faster: How Gen AI Is Already Changing In-Store Retail Operations

You walk into a large home improvement store looking for a washer assembly to fix your kitchen faucet…

Executive Viewpoints December 22
digital menu boards John Tait MasterCard mckinsey nacs tns

The Connected Forecourt: How Fuel Retailers are Turning Stations into Shopping Destinations

Fuel and convenience retail is changing fast. The traditional forecourt is no longer just a place to fill…

Executive Viewpoints December 19
adaptive lighting Freddy Kuo Luminys porch pirates

Securing Deliveries Year-Round: Combatting Porch Pirates with Smart Security Solutions

Despite thousands of deliveries being made daily, one issue for homeowners and businesses remains a concern: package thieves,…

Executive Viewpoints December 18
CHEP Cheryl Henry digital twins gig economy mckinsey

Agile Supply Chains Make Omnichannel Work

From brick-and-mortar locations to online storefronts and social commerce platforms, the growing complexity of fulfilling orders across channels…

Executive Viewpoints December 17
Amazon Core Web Vitals David Boice Google Team Velocity

Why Retailers Can’t Afford to Ignore Site Speed in the Google Era

It only takes seven seconds to make a sale — that’s the patience limit for the average online…

Executive Viewpoints December 16
Brandience Kwik Trip Maria Topken QuikTrip self-service kiosks Sheetz wawa

Beyond the Transaction: How Customer Experience Fuels Loyalty in Convenience Stores

A select group of super-regional convenience store chains including Wawa, Sheetz, QuikTrip and Kwik Trip are reinventing the…

Executive Viewpoints December 15
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