Latest In: Executive Viewpoints

eyefaster kirk hendrickson

When Shoppers Touch Products, They Generally Purchase

Understanding shopper behavior at retail is the foundation to designing environments that promote purchasing, but retailers face a…

Executive Viewpoints December 20

Will The Net Neutrality Repeal Launch A Real Retail Apocalypse?

The Federal Communication Commission (FCC) vote last week to repeal net neutrality, which essentially requires Internet Service Providers…

Executive Viewpoints December 20
customer engagement Debbie Hauss editor's perspective how-to look back

Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. In one of my…

Executive Viewpoints December 19
andy winans hospitality pcms
0aaAndy Winans PCMS

Why Retail And Hospitality Are Getting Personal

Technology has certainly shaped how we shop. Today’s retail and hospitality strategies reflect companies’ responses to ubiquitous consumer…

Executive Viewpoints December 19
big data in-store WiFi Sam Darwish Skinny IT wifi

In-Store WiFi: Retailers’ Competitive Advantage

By Sam Darwish, Skinny IT Customers today are intertwined with digital ecosystems. From Gen Z to Baby Boomers,…

Executive Viewpoints December 18
fraud holiday season InComm Product Control Kristin Secreto Return fraud

Preventing Return Fraud During The Holiday Season And Beyond

By Kristin Secreto, InComm Product Control As a retailer, you know all too well the doubled-edge sword of…

Executive Viewpoints December 15
barriers Matthew Tilley MaxPoint path to purchase

Breaking Barriers Along The Path To Purchase

By Matthew Tilley, MaxPoint The future of retail is becoming increasingly hard to predict. It is clear that…

Executive Viewpoints December 14
#holiday17 bankruptcy holiday bonuses incentives Toys R Us

Should Struggling Retailers Gift Execs With Massive Holiday Bonuses?

Last week, Toys ‘R’ Us won U.S. bankruptcy court approval to pay its top 17 executives $14 million…

Executive Viewpoints December 13
adam blair chatbots editor's perspective self-service

Why I Love Self-Service (And Could Learn To Love Chatbots)

By Adam Blair, Executive Editor It’s ironic that I write about technology because in many ways I am…

Executive Viewpoints December 12
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