Why Chatbots Haven’t (and Won’t) Live up to the Hype
In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer…
Executive Viewpoints January 23
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Thinking Locally to Drive PoS and Expansion Campaigns
Your brand has had great success at home, and now you want to duplicate that in additional markets,…
Executive Viewpoints January 22
An Old Sticking Point for More Sustainable Supply Chains
Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This…
Executive Viewpoints January 22
Why Emotion is the Most Important Customer Experience Metric
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle…
Executive Viewpoints January 21
The Waste Management Challenge of the Holiday Season
The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned…
Executive Viewpoints January 20
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the…
Executive Viewpoints January 17
Five Trends Poised to Shape the Future of Digital Experiences in 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to…
Executive Viewpoints January 16
Resilience is Key as Payments Acceptance becomes Mission-Critical
Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by…
Executive Viewpoints January 15
How Smart Design will Shape the Future of Retail Media Networks
As retailers face the imperative of implementing a retail media strategy, the number of Retail Media Networks (RMNs)…
Executive Viewpoints January 14Featured
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