How AI and LLMs Are Ushering in a New Era of Conversational Commerce
With how fast technology evolves, it can be difficult to remember what the state of ecommerce was 15…
Executive Viewpoints August 5
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5 Lessons from the Bob’s Stores Bankruptcy
New England clothing retailer Bob’s Stores is shutting its doors for good. The retailer filed for Chapter 11…
Executive Viewpoints August 2
The ‘Real Genius’ of Using AI to Combat Sweepstakes Fraud
In the 1985 sci-fi comedy Real Genius, we meet Lazlo Hollyfeld, a former engineering student who spends his…
Executive Viewpoints August 1
Training Frontline Personnel in Retail: How to Do it on a Budget and Maintain High Quality
In retail, maintaining a knowledgeable, capable and well-trained workforce is a key factor in success, especially in categories…
Executive Viewpoints July 31
Stop Waiting on Advertising. New Products Should Fly off the Shelf.Â
Every retailer’s nightmare is a shelf stocked with products that just won’t budge — a frustrating reality that…
Executive Viewpoints July 30
From Frustration to Loyalty: How One Retailer Increased NPS by 70% with Customer-Controlled Substitutions
Have you ever unpacked your grocery order, excited to make a recipe, only to find a weird substitute…
Executive Viewpoints July 29
Are Errors Hindering B2B Commerce Growth?
Is your web store a partner in your success or a saboteur hindering your growth? Your buyers expect…
Executive Viewpoints July 26
Level Up Your Retail Loyalty Strategy with Smart Gamification
As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven…
Executive Viewpoints July 25
Striking the Balance Between Fraud Prevention and Seamless Customer Experiences
The rise in digital purchases has created both opportunities and challenges for retailers. Today, nearly two-thirds of adult…
Executive Viewpoints July 24Featured
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