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Customer loyalty customer service loyalty showrooming social media The State of Social Customer Service 2012

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Executive Viewpoints December 19
holiday infographic National Retail Federation retail Retail TouchPoints shopping

The 2012 Holiday Shopper Unwrapped [Infographic]

As more consumers continue to shop this holiday, 84% plan to complete their “Santa lists” by shopping online.…

Executive Viewpoints December 18
Black Friday brick-and-mortar stores Christmas Eve consumers holiday holiday shopping infographic retail Retail TouchPoints

The Holiday 2012 Shopper Unwrapped [Infographic]

As more consumers continue to shop this holiday, 84% plan to complete their “Santa lists” by shopping online.…

Executive Viewpoints December 18
Brad Flick direct source IBM mobile pos mobile technology mobility mPOS NCR retail Retail technology Retail TouchPoints smartphones

A Decade Of Retail

Recently, Retail TouchPoints had the opportunity to speak with Brad Fick from Direct Source, and find out his…

Executive Viewpoints December 18
customer engagement Google Shopping holiday holiday shopping Jon Venverloh retail Retail TouchPoints shopping

Google Shopping As A Holiday Comparison Shopping Site The new phenomenon, Google Shopping, can help consumers locate products…

Executive Viewpoints December 14
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Who’s Driving Shopping Traffic For Retail Sites? [Infographic]

With the help of peer reviews and sharing capabilities on social media sites, consumers can offer online retailers…

Executive Viewpoints December 11
bcbg Believe Christmas Fifth Ave holiday holiday season Macy's nyc retail Retail TouchPoints

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Holiday Shopping Trends And New York City Window Displays…

Executive Viewpoints December 7
attraction charming charlie customer engagement customer experience Fatima D. Lora Lewis Chang retail Retail TouchPoints shopping Skinit

Courting Your Customers: It Starts With Attraction By Fatima D. Lora Similar to the dating scenario, retailers must…

Executive Viewpoints December 5

The Only Word Retail CEOs Want To Hear Is ‘ROI’

On a fine September morning, my CEO came to me demanding higher ROI for the holiday season in…

Executive Viewpoints December 4

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