Latest In: Executive Viewpoints

customer feedback ecommerce J.C. Penney retail Retail TouchPoints ron johnson

As more retailers lean on e-Commerce to increase sales, J.C. Penney (JCP) is transforming physical stores by including…

Executive Viewpoints October 5
121 Regent Street brick and mortar Burberry e-commerce Fatima D. Lora london retail Retail TouchPoints shopping

The New Brick-And-Mortar Store: Digital Signage, Interactive Screens And Everything In BetweenBy Fatima D. Lora, Assistant Editor E-Commerce…

Executive Viewpoints October 2
application performance management Compuware DevOps e-commerce Forrester Research Microsoft Bing retail Retail TouchPoints

The New World Of Application Performance Management

Studies have shown that poor performance of e-Commerce web sites can directly result in loss of revenue, poor…

Executive Viewpoints October 1
cross-channel marketing customer service Lorna Pappas retail Retail TouchPoints shopper engagement store operations Walmart

Site-To-Store Very Convenient – In Theory By Lorna Pappas, Contributing Editor Roughly 80% of merchants believe that empowering…

Executive Viewpoints September 26
in-line merchandising Lavi Industries Perry kuklin retail Retail TouchPoints shopping experience

5 Tips To Extract More Value From Your Waiting Line System

Americans spend 37 billion hours per year waiting in line, according to some estimates.  And because the time…

Executive Viewpoints September 24
crm custom e-commerce Fatima D. Lora Godiva Lauren Freedman personality Retail TouchPoints Serena and Lily shopping The e-Tailing Group

Why Personal(ity) Works By Fatima D. Lora, Assistant Editor If you’ve ever walked into a store and been…

Executive Viewpoints September 19
Charlotte Russe digital e-commerce Fluid Inc. retail Retail TouchPoints

Charlotte Russe, a mall-based “fast fashion” retailer targeting Millennials, is familiar with these challenges. The retailer specializes in…

Executive Viewpoints September 19
crosschannel e-commerce Gene Weaver in-store shopping inventory management RedPrairie retail Retail TouchPoints RSR store operations

Achieving A Single All-Channel View Of The Customer: The Key To Countering Amazon

What is stopping retailers from delivering on consumers’ all-channel shopping expectations? According to a recent RSR report, retailers’…

Executive Viewpoints September 18
Alicia Fiorletta American Express Business Insights branding BumeBox Fashion Week Jon Fahrner luxury brands Marc Jacobs Michael Kors New York New York Fashion Week nyfw retail Retail TouchPoints shopping social media Tori Burch

Luxury Brands Give Shoppers VIP Access To New York Fashion WeekBy Alicia Fiorletta, Associate Editor Mercedes-Benz New York…

Executive Viewpoints September 12
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