Latest In: Executive Viewpoints

Baynote Cartoon Dan Darnell email offers Intent to Buy Personalize Tom Fishburne

Intent to Buy Cartoon #5: Email Offer

In an ever-changing world, retailers must take into account people’s ever-changing lifestyles. By focusing on your audience’s in-the-moment…

Executive Viewpoints June 1
Amazon Customer loyalty customer service e-commerce ecommerce etailers m-commerce mCommerce mobile mobile technologies online retailers retail Retail TouchPoints smartphones social media social technologies Will Smith

Is Traditional Retail Dying?

As CEO of a company that is working to level the playing field between online and physical retailers,…

Executive Viewpoints May 28
Amazon hybris icongo multichannel retailing online shopping experience retail Retail TouchPoints smartphones Steven Kramer

Combat The Amazon Price Check App With Effective Multichannel Retailing

The Amazon Price Check app was an inevitability for the industry — smartphones eliminate information asymmetries on pricing…

Executive Viewpoints May 28
customer engagement email marketing gmail hotmail infographic online engagement retail Retail TouchPoints

Why Do Users Become Disengaged With Your Email [Infographic]

For retailers, their brand reputation and engagement with customers are top priorities. With many communication vehicles to choose…

Executive Viewpoints May 22
big data consumer privacy Erik Brynjolfsson Google jeff weidauer marketing ROI MIT MIT's Sloan School of Management online search online technology retail Retail TouchPoints ROI shopper experience social media Target Vestcom International

Adding Value To The Shopper Experience With Big Data

You may not have directly felt the impact of big data, but make no mistake, it’s already having…

Executive Viewpoints May 22
Guy Yehiav John Deane Kathy Persian Nicholas P. Delany Profitect retail Retail TouchPoints saks fifth avenue SuperValu Thomas Matthews

Who Owns Profitability in Retail?

It is not uncommon for success to be shared in retail when times are good, especially when profitability…

Executive Viewpoints May 22
customer engagement Facebook retail Retail TouchPoints social commerce social media social media network social reviews

Heuristic Number 4: Like — Builds Bonds and Trust [FastCompany]

This social commerce image was featured in a recent FastCompany article and was created by TabJuice.com

Executive Viewpoints May 18
campalyst catalyst Facebook Google infographic internet retailers Pinterest Retail TouchPoints social media Twitter YouTube

Top 250 Internet Retailers On Social Media [Infographic]

Executive Viewpoints May 15
brick and mortar crowdsourcing customer engagement localization retail Retail TouchPoints social experience retailing

Social Experience Retailing And The 4C’s

Conventional wisdom suggests that retail environments be updated every three to five years to remain “fresh” and plugged…

Executive Viewpoints May 15
Newsletter Signup will come here
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series