Tapping Social Media Events To Help Save Businesses Post-COVID-19
Every Wednesday since April 1, #ShoppingNightInAmerica spotlights small businesses on Facebook Live, featuring business owners talking about their…
Features May 7
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Are Today’s Retail Leaders Qualified To Manage The Post-COVID-19 Future?
If the COVID-19 crisis has taught retailers anything, it’s that even the best-laid plans and the most solid…
Features May 7
Reimagining The Store Experience, From The Aisles To The Parking Lot: A Conversation With Author Paco Underhill
As the best-selling author of Why We Buy: The Science of Shopping, Paco Underhill has literally helped write…
Executive Viewpoints May 6
How Lane Bryant Helps Its Diverse Shopper Base See Themselves In Its Stores And Styles
Customers want to shop with retailers that reflect who they are. Lane Bryant has been taking this to…
Features May 6
Why Contactless Fulfillment Popularity Could Last Well Beyond COVID-19
To prevent the spread of COVID-19, consumers and retailers are changing the way they interact both inside and…
Features May 5
CX And Curbside Lessons From Batteries Plus Bulbs
Like many essential retailers, Batteries Plus Bulbs has had to manage the challenges of operating during a pandemic…
Features May 5
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see…
Features May 4
McKinsey Partner: Product & Service Differentiation Should Lead In Recovery Strategy
The global pandemic has reverberated through the retail industry, creating an ever-growing list of questions for retail executives:…
Features May 1
How To Drive Brand Value In A Post-COVID World
Kristin Bentz has one foot in retail and one foot in finance. With an analyst background and a…
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