Tapping Community To Connect Digital Strategies
Kelly Stickel launched Remodista to focus on retail disruption. By using Community as a business model, Remodista is…
Features February 22
Latest In: Features
Moosejaw, Home Depot Among Top Customer Service Leaders
They sell different products but they have one thing in common: excellent customer service. Based on the 20th…
Features February 21
Winning The Last Mile: Controlling Costs While Satisfying Consumers
The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive…
Features February 18
Chinese Laundry, NetRush Simplify Sales Tax Management
With tax rules changing every year and varying across state lines, retailers face tremendous headaches trying to keep…
Features February 17
Can Gap’s Virtual Dressing Room App Reduce Returns?
Return rates as high as 30% to 40% have been a long-standing challenge for online apparel retailers. Gap‘s…
Features February 14
Calyx Flowers Replaces ‘Robotic’ Service Reps With Retention-Focused Call Center
When Mark Ranalletti and Kap Wallingford purchased Calyx Flowers in summer 2015, the husband-and-wife team sought to pivot…
Features February 13
Runtastic Generates 8 Million App Opens With Personalized Content
Mobile apps are an effective way to engage with users and generate brand awareness, but as consumers become…
Features February 10
Retail 2025: AI And Digital Natives Will Rule
As futuristic as the year 2025 sounds, it is now less than eight years away. Will time travel,…
Features February 8
The Car As Commerce Platform: Retail’s Captive Audience Opportunity
The automobile business, like the retail industry, is undergoing huge disruption. In addition to changes in the cars…
Features February 7Top Stories
Latest Podcasts
Latest Resources
