Latest In: Features

cross-channel Forrester Consulting omnichannel OrderDynamics research Retail TouchPoints

Cross-Channel Fulfillment Takes Priority Over Other Omnichannel Initiatives

Many retailers are establishing their plans for creating a seamless, omnichannel customer experience. New research from OrderDynamics and…

Features December 10
Adobe Digital Index Black Friday brick and mortar Cyber Monday e-commerce holiday shopping IBM MasterCard mobile omnichannel OpinionLab sales shopping experience social media

Online And Mobile Generate Record Revenue During Thanksgiving Weekend

Results from Thanksgiving weekend confirm that e-Commerce and mobile accounted for more sales than any previous year, and…

Features December 9
brand engagement flash sale gilt Gilt.com limited edition Metal Card sales starbucks

Steel This Starbucks Card, Part Two

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire, retail…

Features December 6
Brian Anderson charitable giving charity daily news holiday season J.P. Morgan mashable microsoft Retail TouchPoints social responsibility TOMS Warby Parker

TOMS, Warby Parker Discuss Charitable Strategies On #GivingTuesday

Executives from TOMS and Warby Parker, two retailers that focus on charitable giving, converged with a variety of…

Features December 4
Centage Corporation Listrak Nielsen Research retail Retail TouchPoints smart furniture.com SMB Staples T.J. Gentle TheSelfEmployed.com

SMBs Build Customer Relationships With CRM And Targeted Emails

  This is Part 2 of the Retail TouchPoints SMB report. Part 1 of the report appeared in…

Features December 2
Domo research retail Retail TouchPoints search engine optimization SEO

Less Than Half Of Marketers Report Sufficient Access To Relevant Business Data

The ability to mine value from marketing data is critical to achieving competitive advantage. But as data from…

Features December 2
American Express OPEN comScore e-commerce IT spending retail Retail TouchPoints SMB

IT Investments Help SMBs Compete With Larger Competitors

  This is Part 1 of the Retail TouchPoints SMB Report. Part 2 will be featured in the…

Features November 25
Accenture research retail Retail Touch Points

U.S. ‘Switching Economy’ Leaves $5.9 Trillion Up For Grabs

Businesses are failing to improve customer experiences to drive satisfaction and long-term brand loyalty, according to Accenture in…

Features November 25
aeropostale daily news Glenn Taylor in-store kiosk Marks & Spencer mobile multichannel omnichannel retail Retail TouchPoints smartphone usablenet

Captivating Shoppers With Mobile Devices And Self-Serve Kiosks

Consumers are using multiple devices throughout their browsing and buying processes, whether they’re sitting on their couch at…

Features November 21
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank