Getting It Right: Customer Service Is Key To Ensuring Loyalty
Customer service continues to be an area of strong focus for retailers. In fact, most (86%) said they…
Features January 28
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Personalization Is Not A Key Motivator For Shoppers, Oracle Survey Reveals
While consumers may say they want a more personalized shopping interaction, they rank personalization behind service and experience,…
Features January 24NRF BIG Show Recap: Editors’ Perspectives, Session Recaps
Following is an overview of the NRF BIG Show 2013, featuring editorial perspectives from Debbie Hauss, Editor-in-Chief of…
Features January 22Help Yourself: Digital Malls Represent A $7 Billion Opportunity
Many mall developers, retailers, consumer product manufacturers and even vending operators are facing demographic, economic and technological challenges,…
Features January 22Bad Experiences Equal Lost Customers
A recent survey of 5,000 consumers confirms that customers may abandon a company following a bad experience, but…
Features January 15Report Finds Holiday Shoppers Prefer The In-Store Experience
Most U.S. consumers prefer to shop for holiday purchases in a physical store, according to a recent survey…
Features January 11Ubiquity: The True Impact Of Mobile
Consumer demand for mobile devices continues to expand, with smartphone sales nearing 1.5 million units in 2016, according…
Features January 7Nearly 50% Of Consumers Believe They Are More Informed Than Store Associates
Shoppers found their personal mobile devices to be more efficient than store associates in helping them make buying…
Features January 2Bob’s Stores Makes Shopper Data Security A Top Priority
Keeping customer information safe is imperative to establishing customer trust and loyalty. Every day, retailers are tasked to…
Features December 28Featured
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