Latest In: Features

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How Brands from Walmart to Pacsun Have Harnessed the Power of Digital Twins

In its broadest and most straightforward definition, a digital twin is “a virtual replica of a physical object,…

Features December 23
customer engagement Featured in-person events in-person experiences livestream sellers livestream shopping poshmark

How Poshmark’s In-Person Events Drive Livestreaming Results

Brands and retailers are investing more in cultivating community — not just online, but through immersive IRL experiences.…

Features December 20
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Inside a modern Clarks store.

How Clarks Transformed into an Omnichannel Powerhouse Without Missing a Step

While many retailers are updating their tech these days, few are 200 years old like Clarks. But a…

Features December 18
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How AI assistants are already reshaping shopping.

How AI Assistants are Already Reshaping Shopping

2024 is set to go down in history as the year of the AI assistant. Amid all the…

Features December 17
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Tractor Supply has made enhancements to its mobile app to create a more localized and personalized experience for both consumers and associates.

SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences

A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in…

Features December 16
Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) in-store experience loyalty program loyalty strategy Ollie's Bargain Outlet payment payment experience Sunbit

Ollie’s Elevates Loyalty Strategy with its Branded Credit Card

Ollie’s Bargain Outlet is focused on creating value. But even though it’s a discount retailer, it’s thinking not…

Features December 13
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The new Amazon Fresh in Woodland Park, N.J.

Has Amazon Finally Cracked the Code for Grocery Retailing?

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting…

Features December 11
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Cheese Brothers' 12 Days of Cheesemas advent calendar.

Small Business, Big Ideas: Inside the Luxury Advent Calendar Boom with DTC Brand Cheese Brothers

This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands…

Features December 9
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How Carter’s is Evolving with the Needs of Gen Z Parents

More than two-thirds (67%) of American adults with an income of $100,000 or more are parents, representing a…

Features December 6
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