How AI Helped Crafting Brand Cricut Cut Customer Service Wait Times Nearly 90%
Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar…
Features December 11
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Listen Now: Independent Retail in a Time of Change
Is being a small business actually a good thing in today’s chaotic retail environment? Jen Burke, Chief Revenue…
Features December 10
Amazon’s Just Walk Out Tech Poised to Break into a Run
The Just Walk Out (JWO) cashierless retailing solution from Amazon has faced hurdles since it was first introduced…
Features December 9
Leading Patagonia: President Jenna Johnson on Product, Efficiency and Sustainability
Patagonia President Jenna Johnson reflects on her rise through the product ranks, Patagonia's evolution since she was appointed…
Features December 3
Listen Now: How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand
Increasingly, private label brands are becoming more than supporting acts. In fact, many are becoming stars in their…
Features December 3
Cyber Week Recap: Online Sales Climb 5%, In-Store Shopper Visits Increase 3%
While Black Friday was once known as the day for in-person shopping (complete with lining up at 4…
Features December 2
Inside the ‘Ralph Lauren Christmas’ Trend with a Local California Gift Shop
Chuck out your white and silver holiday décor, because this year it’s shaping up to be a “Ralph…
Features November 26
Listen Now: How Google Is Redefining the Shopping Journey
Google is not a retailer or even a marketplace, but it has played a central role in online…
Features November 26
Retail Media: Everything You Need to Know
For several years now the term “retail media” has been buzzing around both retail and media circles. Whether…
Features November 26Featured
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