Retail TouchPoints
Etsy’s Marketplace Rebuild Paying Off, Says CEO Kruti Patel Goyal
Top Stories
Latest Posts
From Store #1 to Store #300, Warby Parker Keeps its Eyes on the Prize
Step into a time machine and travel back 15 years, to the debut of (then) digital pure-play eyewear retailer Warby Parker. In 2010, the idea of selling prescription eyewear online…
Features July 8
Tariffs, Inflation and the New Loyalty Challenge: How Retailers Can Win in a Volatile Trade Era
Retailers are facing a fresh wave of disruption. The economic uncertainty of a new tariff regime, coupled with the lingering aftershocks of inflation, is causing a monumental shift within the…
Executive Viewpoints July 8
Disney Doubles Down on Shoppable TV with ‘Virtual Concessions,’ Content-Based Ecommerce
As its roster of streaming services continues to grow and expand, Disney is upping the ante on shoppable TV. The latest additions include new digital storefronts centered on specific content…
News July 7
UPDATE: Trump Pushes Out Tariff Deadline (Again) to Aug. 1
[Update as of July 7, 2025] The 90-day pause on President Trump’s “reciprocal tariffs” was set to end this Wednesday, July 9, but Treasury Secretary Scott Bessent shared Sunday in…
News July 7
Gelson’s Adopts Data-Driven Store Operations Solution
Gelson’s Markets has partnered with Upshop as part of an initiative to better use data, AI and operational insights to make operations more efficient and customer-centric at its 26 Southern…
News July 7
Harry’s Promotes Veterans’ Mental Health with ‘Got Your 6’ Campaign
In military jargon, “got your six” means “I’ve got your back,” and Harry’s is putting actions behind those words: The men’s grooming brand has launched the Got Your Six Challenge…
News July 7
When it’s Not the Customer: How Your System Drives Cart Abandonment
Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience working with high-load ecommerce enterprises shows that’s only half the story. It’s…
Executive Viewpoints July 7
Closing the Checkout Gap: Boosting Revenue and Customer Loyalty
In the past few years, retailers have made steady progress across the customer journey. As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization…
Executive Viewpoints July 4
Big 5 Sporting Goods to be Acquired for $112.7 Million
This article first appeared in our sister publication Shop Eat Surf Outdoor (SESO) Big 5 Sporting Goods Corporation has signed an agreement to be acquired by a partnership comprised of Worldwide…
News July 3
Latest Podcasts
Latest Resources
