Retail TouchPoints
Google Adds New Agentic Shopping Features as OpenAI Pivots, Amazon Enters the Mix
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Inside Google Cloud’s Vision for the AI Era
Featuring: Anil Jain, Head of Global Strategic Industries, Google Cloud AI took center stage at NRF 2026, and few moments underscored its importance more than Google CEO Sundar Pichai’s keynote, where he…
Podcasts February 2
Costco and Instacart Say ‘Si’ and ‘Oui’ to Same-Day Delivery in Europe
Costco Wholesale has launched websites offering same-day delivery in Spain and France that will be powered by Instacart, which already supports delivery from U.S. and Canadian Costco stores. The European…
News January 30
Starbucks Revamps Loyalty Program, Plans to Open 400 Net-New U.S. Stores in 2028
Starbucks will relaunch its Starbucks Rewards loyalty program on March 10, creating a three-tiered structure — Green, Gold and Reserve — with each level offering faster points-earning opportunities and enhanced…
News January 30
The Great Consumer Divide: Why the Middle is Disappearing and Why Brands Should Fear it
Walk into any supermarket today and you can feel the shift. A basket of essentials costs the same as a decent restaurant meal just a few years ago. Shoppers hover…
Executive Viewpoints January 30
JCPenney Invites Shoppers to ‘Ex-Change’ Their Old Jewelry for Valentine’s Day
A diamond may be forever, but that doesn’t require you to hang on to jewelry that has literally and figuratively lost its sparkle. (Think that disastrous gift from the clueless…
News January 29
Amazon, Chanel, Brookfield Join Saks Global Bankruptcy Committee
Amazon, Chanel, LVMH and Brookfield Properties Retail are among the companies included in a 10-member creditor committee that has been set up by the U.S. Trustee’s Office in the Department…
News January 29
Allbirds to Close All U.S. Full-Price Stores Next Month
Sustainable footwear retailer Allbirds will close its remaining U.S. full-price stores by the end of February 2026, but will continue to operate two outlet stores in the U.S. and two…
News January 29
How AI can Handle the 3 Biggest Gen Z Retail Trends that Shaped the 2025 Holiday Season
Gen Z is rewriting the rules of holiday shopping. Deloitte projected that Gen Z’s 2025 holiday spending would drop 34% from the previous year, with an emphasis on budgeting and…
Executive Viewpoints January 29
Why Users of Lowe’s AI-Powered Mylow App Convert 2X More
Lowe’s knows that home improvement projects can be daunting. Even a relatively modest bathroom or kitchen renovation involves money, time, inconvenience and choices — so many choices. To help these…
Features January 29
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