Retail TouchPoints
Google Adds New Agentic Shopping Features as OpenAI Pivots, Amazon Enters the Mix
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When Chatbots Make the Call, How Can Retailers Leverage Query-Based Commerce?
Today’s consumers don’t start shopping with a list; they start with a question. “What should I buy for my teenage nephew who likes anime and cycling?” “What’s a thoughtful gift…
Executive Viewpoints January 27
Dollar General Expands Delivery to 17,000+ Stores, Concentrates on Rural Areas
Seeking to expand same-day delivery access to traditionally underserved rural areas, Dollar General now offers delivery service via the MyDG app and the retailer’s website from more than 17,000 stores.…
News January 26
WHP Global Pays $300 Million for Lands’ End IP Plus 50% Stake in New Joint Venture
Lands’ End will sell its intellectual property (IP) and a 50% stake in the company to WHP Global, the brand management firm with a portfolio that also includes Toys ‘R’…
News January 26
Record-Breaking Results: How AI Influenced $262 Billion in Online Holiday Sales
Salesforce holiday data shows eye-popping numbers on the role of AI in boosting conversion, with notably higher rates compared to social media channels.
Features January 26
Levi’s Claims ‘Home Turf’ Advantage with Super Bowl Pop-Up Activations
Levi’s is celebrating the Super Bowl-generated spotlight on San Francisco, the apparel retailer’s home town, with Home Turf, a series of immersive pop-ups, product collaborations, music performances, sustainability workshops and…
News January 26
How Smarter Restaurant Tech is Powering Loyalty even as Dining Frequency Declines
As we enter 2026, restaurants are raising prices to offset inflation-driven costs just as diners are spending less. As guests question whether dining out is worth the cost, many are…
Executive Viewpoints January 26
NRF 2026 Takeaways: AI, Authenticity & the Human Factor
Featuring: Adam Blair, Editor, Retail TouchPoints and Kate Robertson, Editor, Shop Eat Surf Outdoor The NRF Big Show is always a whirlwind and this year was no exception. In this special episode…
Podcasts January 26
Ulta Continues Middle East Expansion with UAE Debut
Ulta Beauty will make its debut in the United Arab Emirates with the opening of a store in the Mall of the Emirates on Jan. 29. The store will be…
News January 23
New TikTok U.S. Spinoff Hits Snags in First Week: Outages, Claims of Censorship
[Update as of Jan. 27, 2026] The newly formed TikTok U.S. spinoff has had a bumpy first week, with reports of outages and accusations of censorship from high-profile personalities including…
News January 23
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