Retail TouchPoints
Google Adds New Agentic Shopping Features as OpenAI Pivots, Amazon Enters the Mix
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Leading Salon Streamlines Inventory & Interactions From Walk-in To POS
While some retailers are struggling to win customers over in a recession, the service retail sector is thriving. Knowing that people still need haircuts, the key objective at Ratner Companies…
Features September 16
IKEA Execs Discuss Launch Of US Loyalty, Use Of Mobile Medium
Well known for its innovative approach customer relationship management, home furnishings retailer IKEA has been giving customers all over the world something to talk about. Focused on providing consumers with…
News September 15
New Survey Shows Retailers Converting POS Into Marketing Tool
Traditionally viewed as a black box limited to processing sales transactions, many progressive retailers are now view their point of sale (POS) system as an additional opportunistic touchpoint. A new…
News September 10
JCPenney’s NY Flagship Store Speeds Checkout With Electronic Queuing
Store associates are now freed up to help customers following the implementation of electronic queuing at two JCPenney stores in the U.S. Lawrence Metal Electronic Call Forward (ECF) queuing system…
News September 10Chico’s Adds Live Help Options to Its Web Stores Via Click To Chat App
Chico’s FAS Inc. has committed to implementing an integrated live help strategy across its Web channel through the recent launch of ATG’s eStara Click to Chat solution. Currently running on…
News September 10The Underestimated TouchPoint: Conversions From The Fitting Room
Never mind the rush to sell in this current economy—retailers have always been focused on harvesting any and every opportunity to up-sell and cross-sell. While analysts and retailers alike…
News September 3
Bloomie’s Item-Level RFID Test Reinforces Inventory Impact
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire.com, retail industry execs get plugged in to the latest news and…
Features September 3
Brand Renewal is Key to Brand Survival
Retailers know consumer’s purchasing power today has shifted from a “want” to a “need” status, as saving money has become a “fashionable necessity”. This is particularly good news if the…
News September 3
New Study Shows Mobilility Becoming A Differentiator For Customer Interactions
As more retailers strive to build a long-term relationship with their customers, a recent study showed that mobility and wireless wireless technologies are key drivers to improving customer service and…
News August 27
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