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Google Adds New Agentic Shopping Features as OpenAI Pivots, Amazon Enters the Mix
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Skiwear Brand Spyder Gears Up For Growth With SaaS Solutions
Spyder Active Sports is poised for growth using Epicor Retail’s Software as a Service (SaaS) solution to provide merchandising, POS, sales audit and analytics tools for its growing specialty skiwear…
News September 4JCPenney Offers New Rewards Program
JCPenney customers can now earn reward points and receive special members-only benefits in-store, online, or via catalog, each month via the JCP Rewards program. JCP Rewards members automatically receive points…
News August 28Track Customer Feedback And Improve Innovation To Increase Loyalty and Satisfaction
Best-in-class companies increased customer satisfaction by 26 percent and customer retention by 26 percent in 12 months, as reported by Aberdeen Research in a recent study titled Customer Feedback Management:…
News August 28
Rich Internet Apps (RIA)s Give Retailers New Window Into Customer Experience
Customers may see them as cool new technologies that offer different views of products and shopping carts. But retailers are seeing Rich Internet Applications (RIAs) as a way to improve…
News August 28Strategies to Optimize Cross-Channel Engagement With Mobile and Email Marketing
Industry experts share insights at Customer Engagement Conference Creating a sense of shopping urgency, offering exclusive online engagement, and viewing opt-outs as a time for opportunity are just some of…
News August 21
Location Optimization Boosts Bottom Line For Store Openings, Remodels
By optimizing its locations, an Atlanta-based restaurant chain discovered it could improve average store-over-store sales volume by 43 percent, from $2.2 million to $3.1 million. That’s just one example of…
News August 21
Harvard Professor John Quelch Chats On Economy’s Impact On Retailers
John Quelch knows branding and knows retail. Never one to shy from informed controversy on those topics, his recent writing on pricing and the Starbucks expansion trouble attracted a good…
News August 21Infosys Bows ShoppingTrip360 To Trace In-Store Behavior Patterns
It might be the long sought solution for click tracking in stores. Or it might be another customer tracking technology that takes a long time for retailers to understand and…
News August 14
Industry Execs Share Expertise to improve the in-store experience
AT&T, Virgin Megastores, Bon-Ton and others present at Customer Engagement Conference Analyzing customer behavior, implementing the latest technologies and focusing on loyalty are three key strategies that will help…
Features August 14
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