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Google Adds New Agentic Shopping Features as OpenAI Pivots, Amazon Enters the Mix
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Uber Direct Partners with Shopify to Integrate On-Demand Delivery Options for Merchants
Shopify Plus merchants in the U.S., Canada and France can now embed multiple delivery options into their checkout experiences via a partnership with Uber Direct, including one-hour, same-day and scheduled…
News December 12
Pacsun Debuts Curated Resale Collection Aimed at Gen Z Shoppers
Pacsun has launched PS Vintage Powered by SPRINGY, a curated resale program featuring thousands of one-of-a-kind pieces for men and women, chosen to appeal to young consumers’ excitement about pre-loved…
News December 12
How Smart Shelves are Enabling Real-Time Customer Experiences
Over the past five years, retail has undergone a significant transformation, driven by shifts in consumer behavior, evolving supply chains and the emergence of new technologies. For instance, the increased…
Executive Viewpoints December 12
Urban Outfitters Tackles Complex Regulatory Environment with AI-Powered Supply Chain Platform
URBN, parent company of brands including Urban Outfitters, Anthropologie, Terrain and Nuuly, will deploy an AI-powered supply chain platform from Inspectorio to address increasingly complex global compliance requirements, including France’s…
News December 11
Universal Music Creates New Fan Hubs with UMusic Shops in NY, London
Universal Music Group (UMG) and its hospitality venture UMusic Hospitality & Lifestyleare doubling the number of UMusic fan shops, with two new locations in New York and London joining existing locations in…
News December 11
Month-Long Starbucks Barista Strike Grows to 130 Cities
[Update as of Dec. 11, 2025] The Red Cup Rebellion, an ongoing strike by baristas organized by the Starbucks Workers United union, recently added actions in 34 more cities. Since…
News December 11
Office Depot Officially Goes Private in $842 Million Acquisition
[Update as of Dec. 11, 2025] The ODP Corporation, parent company of Office Depot and Office Max, has officially gone private following its acquisition for approximately $842 million by Atlas…
News December 11
How AI Helped Crafting Brand Cricut Cut Customer Service Wait Times Nearly 90%
Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar to many retailers. The Cricut CX human agents, who support customers in…
Features December 11
Building Safer Retail Workplaces: AI, Mental Health and Heat Safety
Workplace incidents including injuries, illnesses and near-misses cost U.S. companies $50.87 billion annually, according to recent research from Liberty Mutual Insurance, making preventative safety programs a valuable risk mitigation strategy…
Executive Viewpoints December 11
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