Retail TouchPoints
Google Adds New Agentic Shopping Features as OpenAI Pivots, Amazon Enters the Mix
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Retail’s Most Expensive Blind Spot: Balance on Hand and On-Shelf Availability
If you run a retail business, you already know your numbers may not tell the truth, or at least not the whole truth. Your system says you have the product.…
Executive Viewpoints November 24
How Google Is Redefining the Shopping Journey
Featuring: Lilian Rincon, VP of Shopping Experiences, Google Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact,…
Podcasts November 24
REI Partners with Intrepid Travel to Relaunch Trips
REI is re-entering the travel business through a new partnership with Intrepid Travel less than a year after shutting down its Experiences division.
News November 21
Target Joins the ChatGPT Bandwagon Just in Time for Black Friday
Consumers will be able to discover and shop items from Target inside ChatGPT, just in time for the holiday season’s biggest weekend. Next week, Target will launch a beta test…
News November 21
Verizon Cost-Cutting to Eliminate 13,000 Jobs, See 179 Stores Converted
Verizon will eliminate 13,000 jobs and “significantly reduce” its outsourced and other outside labor expenses, according to a Nov. 20 letter to employees from Verizon CEO Dan Schulman, who was…
News November 21
Lululemon Names New Chief Commercial Officer as it Consolidates Leadership Structure
Lululemon has named André Mastrini to the newly created role of President and Chief Commercial Officer, with Maestrini reporting directly to CEO Calvin McDonald. The athleisurewear brand is consolidating its…
News November 21
ADA’s 35th Anniversary: An Ideal Time for Retailers to Renew Commitment to Physical Accessibility
With consumers moving more of their daily activities online (like shopping), website accessibility lawsuits have been splashed across headlines. Today, these legal actions significantly outnumber physical accessibility lawsuits, with websites…
Executive Viewpoints November 21
E.l.f. Beauty Expands to Mideast’s Gulf Region via Exclusive Sephora Partnership
Beginning Nov. 21, E.l.f. Beauty products will be available at the 70 Sephora stores in the six countries making up the Gulf Cooperation Council (GCC): Bahrain, Kuwait, Oman, Qatar, Saudi…
News November 20
Cyber Week Forecast: AI Agents will Account for 22% of Global Online Sales
Salesforce is predicting a record-breaking Cyber Week, with sales projected to reach $334 billion worldwide, up 6% year over year, and $78 billion in the U.S., a 3% YoY increase.…
News November 20
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