Retail Remix Podcast

The rules of retail are constantly changing. Today, we’re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry’s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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The Latest Episodes

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Legendary Adman Ellis Verdi on the Art of Retail Advertising

Featuring: Ellis Verdi, Founder and President, DeVito/Verdi For four decades, Ellis Verdi, Founder and President of DeVito/Verdi, has…

Episode 261 October 27

AI Answer Engines and the New Rules of Ecommerce 

Featuring: Travis Hess, BigCommerce AI is now rewriting the rules of online shopping — and it’s happening faster…

Episode 260 October 20

Pacsun’s Formula for Relevance: Youth Culture + Co-Creation

Featuring: Richard Cox, Chief Merchandising Officer, Pacsun  Legacy brands from the Y2K era are back — but the…

Episode 259 October 6

Redesigning with Reverence: Inside the New MoMA Design Store Experience

Featuring: Jesse Goldstine, Chief Retail Officer, Museum of Modern Art (MoMA)  Gift shops are more than a post-museum…

Episode 258 September 29

What Leaders Can Learn from Dick’s, Target & the Athleisure Boom

Featuring: Matt Powell, BCE Consulting & Tiffany Montgomery, SESO Sports retail is moving fast — and sometimes sideways.…

Episode 257 September 22

How PayMore Is Flipping the Script on Used Electronics

Featuring: Stephen Preuss and Erik Helgesen, Co-founders of PayMore Cracked screen? Dead battery? Most of us are quick…

Episode 256 September 15

Deep Dive: How to Tackle Return Fraud — Without Losing Customers 

Featuring: Vishal Patel and Pedro Ramos of Appriss Retail Product returns are often seen as a necessary evil—but…

Episode Special Edition September 11

The Experience Equation: What Retailers Need to Get Right

Featuring: Melissa Gonzalez, Principal at The Design Firm MG2 In an age of instant delivery, why are so…

Episode 255 September 8

Inside ThredUp’s Surge: What’s Fueling Resale’s Rise

Featuring: Alon Rotem, Chief Strategy Officer at ThredUp Resale has officially moved from the margins to the mainstream.…

Episode 254 August 18
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