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The State of B2B Ecommerce: How Investments in CX and AI Are Driving Sector Growth
The B2B buying journey has historically been high-touch and highly complex. But the ease and…
90% of Consumers will Repurchase Following a Positive Delivery Experience
Everyone knows delivery is a complex (not to mention costly) proposition, but getting it right…
2024 Store Ops Survey: How Retailers Are Doing More with Less
The pressure on associates is mounting: 51% of retailers say managing and preventing theft is…
How to Build an Agile Loyalty Program That Drives Growth
Brands and retailers use their loyalty programs to drive retention and boost customer lifetime value.…
Online Search Functionality Gets a Low Grade from 42% of Shoppers
More than four in 10 online shoppers give search and discovery experiences a grade of…
Taming the Tech Complexity Beast
Retailers know how tough it is when a legacy IT stack keeps you from adding…
On the Verge: Embracing Gaming Communities to Drive Commerce
The fastest-growing segment of entertainment isn’t movies, TV or even short-form video — it’s gaming.…
The Power of Unified, All-in-One Retail Platforms to Unlock Operational Efficiency and Better Business Outcomes
Changing customer behaviors. Wavering brand loyalty. A hyper-competitive environment brimming with new brands. These are…
Retail Giants in 2024: Walmart, Costco and Target’s Competitive Edge
Walmart, Target and Costco all experienced year-over-year growth between May and July 2024. But how…
Prices Top Priority Lists for 46.1% of Back-to-School Shoppers
Nearly half of back-to-school shoppers are concerned about staying within their personal budgets: 46.1% said…
The Retailer’s Ultimate Guide to CTV Performance Measurement
More consumers are watching smart TVs and engaging with streaming services, which is creating big…
Driving Long-Term Loyalty with Post-Purchase Innovations
There’s no denying that consumers today expect more from the retail experience, and increasingly, that…
