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2023 Omnichannel and Fulfillment Benchmark Report: Retailers’ Toolkits Now Include Media Networks and Marketplaces
In 2023, retailers continued to grapple with the multiple challenges involved in creating a seamless…
Majority of Consumers Choose Christmas Morning Present Exchanges
Disappointing fans of the movie Die Hard — who insist that it’s a Christmas movie…
Designing Frictionless Commerce Experiences: The Retail Leader’s Playbook for Data-Driven Supply Chain Operations
A data-driven supply chain empowers brands and retailers to be more transparent and efficient across…
AI: Consumers’ New Favorite Holiday Helper
This year the “real or artificial” debate extends beyond the choice of Christmas tree to…
Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization
Overall, consumers are poised to spend more this holiday season — $1,652 in total, according…
For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions
Nearly two-thirds (65%) of consumers say a company’s position on sustainability influences their buying decisions,…
Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration
The seamless nature of digital commerce has inspired consumers to expect more from the payment…
How to Grow Your Retail Business with Connected TV
Connected TV (CTV) advertising isn’t just for retail giants—it’s a game-changer for small businesses, too.…
Advertisers Shifting Spend from Search to Social
For years consumers have been shifting the start of their shopping journeys from dedicated search…
2023 Holiday Shopping by the Numbers
What do consumers find most stressful about holiday shopping? What are they expecting from retailers…
The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation
Some see “unified commerce” as the next evolution of omnichannel, others as the technical underpinnings…
49% of Student Loan Borrowers Worried About Budgets as Repayments Restart
Nearly half (49%) of those carrying student debt are extremely concerned about their ability to…
