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When Chatbots Make the Call, How Can Retailers Leverage Query-Based Commerce?

Today’s consumers don’t start shopping with a list; they start with a question. “What should I buy for…

Executive Viewpoints January 27
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Holiday Ecommerce Sales Near $260 Billion with AI Driving 20% of Transactions

Consumers set new records for ecommerce sales during the 2025 holiday season, climbing 6.8% YoY for a total…

News January 7
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Cyber Week Recap: Online Sales Climb 5%, In-Store Shopper Visits Increase 3%

While Black Friday was once known as the day for in-person shopping (complete with lining up at 4…

Features December 2
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Retail’s Most Expensive Blind Spot: Balance on Hand and On-Shelf Availability

If you run a retail business, you already know your numbers may not tell the truth, or at…

Executive Viewpoints November 24
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Search is Changing Again: What Retailers Need to Know About GEO

When Google launched in the late 1990s, it didn’t just change the internet. It changed how people found…

Executive Viewpoints November 13
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Adobe Forecasts Fall Prime Day Spend will Grow 6.2% to $9 Billion

Like its summer predecessor, the fall version of Prime Day — Prime Big Deals Days, taking place Oct.…

News October 6
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From D2C to A2A: How Agentic Shopping is Rewriting Ecommerce Catalog Strategy

Imagine you’re searching for the best shoes for trail running in wet climates. Instead of starting on Google…

Executive Viewpoints September 9
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Prime Day Again Breaks Sales Records — and Offers Insight into Current Consumer Mindset

Despite getting off to a slow start (by some accounts), Amazon’s 11th annual Prime Day event — which…

News July 14
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Pinterest Enhances and Refines Visual Search Tools

Realizing that it’s often difficult to find the right words to describe a look or a specific “vibe,”…

News May 8
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