Amazon v. Traditional Retailers — Can The Latter Maintain Customer Expectations?
By Mayur Anadkat, Five9 It’s no secret that retail customer service has changed because now consumers want a…
Executive Viewpoints September 16
Latest In: Amazon
Amazon May Open As Many As 100 ‘Device’ Pop-Ups Nationwide
With a brick-and-mortar store open in Seattle and plans for three more openings by early 2017, Amazon has…
News September 12
Amazon Books: Why The E-Tail Giant Is Thinking Small
With Amazon recently announcing it will open an Amazon Books store in Chicago, the e-Commerce giant will have…
News September 12Lands’ End Takes The Plunge Of Selling Merchandise On Amazon
As Amazon continues to truck along as the most dominant entity in digital commerce, struggling retailers have a…
News September 7Walmart Cuts 7,000 Jobs As In-Store Customer Service, E-Commerce Take Priority
Walmart is planning to cut as many as 7,000 back-office positions across 4,600 U.S. stores within the next…
News September 1Will Amazon’s 30-Hour Work Week Pilot Fly?
A year after being the subject of a scathing review from The New York Times that sparked debate about…
Executive Viewpoints August 31Walmart Delivers Promising E-Commerce Bounceback In Q2
On the heels of its $3.3 billion acquisition of Jet.com, Walmart released its Q2 earnings report, showing a…
News August 18
Department Store Drama Dominates Q2; Are More Store Closings In The Cards?
A disappointing Q1 for department stores kept all eyes on a select few retailers throughout Q2. Although the…
News August 18
Search Engines Remain Powerful ‘Funnels’, Even Against Amazon
While Amazon continues to be at the forefront of e-Commerce sales, online brands shouldn’t give up their quest…
News August 16Featured
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