Have Returns Policies Become Too Customer-Friendly?
Omnichannel retailers in heated competition with Amazon have loosened many of the traditional restrictions on product returns, from…
Executive Viewpoints June 22
Latest In: Amazon
Amazon Cuts Shipping Fees 67% On Small Items, Taking Aim At Asian Competitors
Amazon will be cutting its shipping fees for small envelope packages effective July 1, another indication that the…
News June 17Staples Launches Same-Day Delivery In Multiple U.S. Cities
Hoping to compete against Amazon’s Prime Now, Staples announced it will be launching “Staples Rush,” its same-day delivery…
News June 14
Amazon Is Not A Threat If You Focus On Product Quality, Customer Relationships
I’ve spent a lot of time talking with and listening to innovative retailers recently. As a group, they…
Editor's Perspective June 7Amazon Is Not A Threat If You Focus On Product Quality, Customer Relationships
By Debbie Hauss, Editor-in-Chief I’ve spent a lot of time talking with and listening to innovative retailers recently.…
Executive Viewpoints June 7Walmart Pilots On-Demand Delivery In Latest Attempt To Catch Amazon
At Walmart’s annual shareholder meeting on June 3, CEO Doug McMillon shared his vision for the company, urging…
News June 7Walmart Canada Cuts Back On Fitting Rooms, Prioritizes Sales Space
In what could signal a shift in how big box retailers allocate their precious brick-and-mortar square footage, Walmart…
News June 2Consumer Spending Reaches Seven-Year High, But Where’s The Money Going?
National consumer spending posted its largest one-month jump since 2009, with personal spending totals increasing 1.0% in April,…
News May 31
Amazon Wins Big As Salesforce Inks $400 Million Deal To Expand Use Of Web Services
Salesforce.com is expanding its usage of Amazon Web Services (AWS) as its public cloud infrastructure solution, in a…
News May 26Featured
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