Alison Paul Amazon best buy BIGinsight Brooke Christian customer service Cyber Monday Deloitte e-commerce GoECar holiday shopping season microsoft Mike Wehrs mobile online shopping Online video Pam Goodfellow peer reviews personalization pos retail Retail TouchPoints ScanLife social media social media engagement SundaySky Target Toys R Us
While most retailers should have their holiday strategies in place and ready to kick off at a moment’s…
Features
October 31
Amazon apple best buy branding Crate & Barrel Dell ecommerce email campaigns Game Stop HH Gregg holiday shopping jc penney Kohl's Nordstrom online shopping Pottery Barn research retail Retail TouchPoints Rue La La Sears Sprint T-Mobile Toys R Us Verizon Walmart Yesmail
As retailers gear up for the holiday shopping season, many could miss critical Q4 sales by not realigning…
Features
October 22
Amazon best buy Brian Kinsella Channel IQ customer service etailing Gartner Manhattan Associates mobile mobile commerce mobile payment retail Retail TouchPoints showrooming
Retailers globally are terrified of being turned into “showrooms” for their online competitors. And their fear is real. …
Executive Viewpoints
October 9
Amazon daily news loyalty news retail Retail TouchPoints sales tax same day delivery taxes
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…
Features
July 30
Alicia Fiorletta Amazon customer conversion customer feedback Customer loyalty Customer Loyalty Report e-commerce Lenovo mobile experience mobility Nikki Baird Online video OpinionLab retail Retail TouchPoints RSR Research SundaySky the container store voice of the customer Wine.com
This is Part 2 of Retail TouchPoints’ three-part Customer Loyalty Report. This feature spotlights the rise of the…
News
July 24
Amazon cross-channel cross-sell data IBM integration interactivity recommendations retail store associates up-sell
The continual growth of cross-channel shopping strategies has left the retail industry at a crossroads. Consumers are becoming…
Features
June 11
Amazon Customer loyalty customer service e-commerce ecommerce etailers m-commerce mCommerce mobile mobile technologies online retailers retail Retail TouchPoints smartphones social media social technologies Will Smith
As CEO of a company that is working to level the playing field between online and physical retailers,…
Executive Viewpoints
May 28
Amazon hybris icongo multichannel retailing online shopping experience retail Retail TouchPoints smartphones Steven Kramer
The Amazon Price Check app was an inevitability for the industry — smartphones eliminate information asymmetries on pricing…
Executive Viewpoints
May 28
Ability Commerce Amazon retail Retail TouchPoints sportswear
Campus Colors, a collegiate sportswear retailer, recently announced a collaboration with Ability Commerce, an e-Commerce developer, to implement…
News
May 22