Vector Capital Acquires Call Center Software Solution Provider
Aspect Software, an integrated customer engagement, workforce optimization and self-service omnichannel solution provider, will be acquired by private…
News January 2
Latest In: call center
Surprising Customer Service Lessons From 2016
2016 was a strong year for retail thanks to low unemployment, reduced interest rates and increased consumer confidence…
Executive Viewpoints March 7
Calyx Flowers Replaces ‘Robotic’ Service Reps With Retention-Focused Call Center
When Mark Ranalletti and Kap Wallingford purchased Calyx Flowers in summer 2015, the husband-and-wife team sought to pivot…
Features February 13
47% Of CX Managers See Outdated Technology As Biggest Barrier
Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having…
News February 7
Performance Bicycle Boosts Sales Up To 10% With Flexible Fulfillment
Performance Bicycle, a specialty cycling retailer with 106 stores across the U.S., has seen daily comparative store sales…
Features January 6
Suitsupply Takes A Disruptive Approach To Personalized Retailing
The men’s apparel category in the U.S. has been commonly associated with highly promotional pricing and traditional marketing.…
Features November 10Turkish Retailer Expands Omnichannel Capabilities
Turkish apparel retailer DeFacto has built a significant physical footprint, with 357 stores in Turkey along with 60 locations…
News September 22
Manhattan Associates Scales Up Call Center Customer Service Functionality
Manhattan Associates has enhanced its Omni-Channel Customer Service Solution, providing call center customer service representatives with a single…
News June 21
Fully Committed: A One-Man Customer Service Nightmare
The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the top prizes at the Tony Awards Sunday night.…
Editor's Perspective June 14Featured
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