Retail is Finally Conversational, but Most Brands Aren’t Ready
For years, ecommerce has been stuck in a transactional rut. Shoppers type in a keyword, scroll through product…
Executive Viewpoints June 23
Latest In: chatbots
Unlocking AI’s Potential for Retail Advertising
In an increasingly fast-paced advertising landscape, AI is no longer a futuristic concept — it’s here and a…
Executive Viewpoints January 28
Why Chatbots Haven’t (and Won’t) Live up to the Hype
In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer…
Executive Viewpoints January 23
How AI Assistants are Already Reshaping Shopping
2024 is set to go down in history as the year of the AI assistant. Amid all the…
Features December 17
Next-Gen Retail: Crafting the Ultimate Omnichannel Journey
In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers…
Executive Viewpoints September 4
How Gen AI is Reshaping our Understanding of User Intent
As the digital landscape evolves, the impending demise of third-party cookies looms large, creating seismic shifts in how…
Executive Viewpoints April 17
How Retailers Can Use AI to Improve Customer Experience and Build Trust
In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of…
Executive Viewpoints February 16
AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024
Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different…
Features January 15
Meta Debuts Suite of New AI Tools Including Chatbots, Celeb Voices and Image Editing
Meta debuted a series of new AI-powered tools for its social platforms, including Facebook, Instagram, Messenger and WhatsApp,…
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