How AI Can Help You Create Human-Centric Retail Experiences
Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI…
Executive Viewpoints August 31
Latest In: chatbots
Chatbot-Powered Shopping: The Next Frontier of Generative AI
The world’s largest search companies — so far, Microsoft, Google and Baidu — are the pioneers of generative…
Executive Viewpoints June 20
Reports: Alibaba Planning to Launch ChatGPT-Like Chatbot for Business Partners
Alibaba is reportedly looking for partner companies to test its Tongyi Qianwen AI chatbot, according to Reuters. A…
News April 10
How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization
Few things are as personal to a shopper as their health. Everyone has their own health needs and…
Features February 24
75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future
This is the first article in our series on AI in Retail. Read the second article, detailing AI’s…
Features February 23
What Does CX Automation ‘Done Right’ Look Like?
As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle,…
Executive Viewpoints November 21
PacSun CIO Reveals the Array of Behind-the-Scenes Tech Needed to Meet Gen Z’s Expectations
Retail industry experts often talk about the benefits of bringing together all customer data in one place, but…
Features June 8
BotsCrew Chatbots Designed to Span Channels and Countries
BotsCrew offers retailers a chatbot designed to connect to multiple channels, including Facebook, WhatsApp, SMS, website widgets and…
News March 10
70% of Americans Use Chatbots Often When Shopping Online
The public is ready for retail to embrace the use of chatbots on a wider scale: 70% of…
Features October 18Featured
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