Designing Chatbots That Evolve With Your Business
Chatbots are an essential element of today’s shopping experience. When a sneakerhead is on the hunt for a…
Executive Viewpoints March 18
Latest In: chatbots
80% Of Shoppers Give Thumbs Up To Chatbot Experiences, But 59% Remain Uninterested In Using Them
As many as 80% of people who have interacted with a chatbot say the experience was positive, according…
News March 1
Thinking About AI For E-Commerce? Don’t Skimp On Training
The rise of AI technology is playing a huge role in the shift in consumer expectations. By bringing…
Executive Viewpoints January 24
Can Conversational Commerce Fulfill Its Potential In Retail?
The remarkable growth of voice-assisted devices over the past year has expanded what “conversational commerce” truly means for…
Features August 23Cole Haan Combats Cart Abandonment With Facebook Messenger Chatbots
In a bid to combat cart abandonment, footwear and accessories retailer Cole Haan has streamlined its customer service…
News August 2Is Your Job Up For Grabs By Chatbots?
By Adam Blair, Executive Editor Artificial intelligence (AI) is threatening/promising to remake the world’s workforce, and the retail…
Executive Viewpoints August 2Study: Chatbots Will Save Retailers, Banks And Health Care Providers $11 Billion Per Year
Retailers, banks and health care companies that implement chatbots can save as much as $11.5 billion annually by…
News July 3The Retail Industry Is Facing New Disruptive Realities
By Stephen Wakeling, Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers…
Executive Viewpoints April 27
Why Your Chatbot Must Speak With Your Brand’s ‘Voice’
When your advertising slogan is “Just the right amount of wrong,” and your commercials feature a combination of kinky S&M…
Editor's Perspective April 4Featured
Latest Podcasts
Latest Resources
