Retail’s Big Opportunity: 87% Of U.S. Consumers Grasp The Power Of Conversational Commerce
Natural language-powered chatbots and voice assistants such as Alexa and Siri are gaining traction for many retail-related tasks:…
News March 5
Latest In: chatbots
EBay Deploys Chatbots To Ease Holiday Gift-Giving Stress
Gift-giving can be an arduous and stressful process, but throughout the 2017 holiday season, eBay sought to help…
Features January 8
Why I Love Self-Service (And Could Learn To Love Chatbots)
It’s ironic that I write about technology because in many ways I am the quintessential late adopter. Friends…
Editor's Perspective December 29
Exclusive Q&A: Salesforce Retail SVP On Why AI Is Driving The Future Of Personalization
During its annual Dreamforce event in San Francisco in November, Salesforce doubled down on its mission to help…
Features December 20Why I Love Self-Service (And Could Learn To Love Chatbots)
By Adam Blair, Executive Editor It’s ironic that I write about technology because in many ways I am…
Executive Viewpoints December 1255% Of Consumers Welcome Customer Service Chatbots
Chatbots — AI applications that simulate human conversation — are becoming more pervasive in online and mobile customer…
News November 17
Insights From Dreamforce 2017: How Adidas, Party City & Suit Supply Get Personal
“Personalized, connected and fast” have been the recurring themes from Dreamforce 2017, as retailers seek to gain a…
Features November 9
Messaging Mavens: The Utility Of Chatbots Across Demographics
We’ve come a long way since the days of AIM and SmarterChild. The world of chatbots is emerging…
Executive Viewpoints February 14Chatbot Acceptance Rises, But Human Backup Still Preferred
Shoppers are getting accustomed to the idea of using of chatbots as a customer service tool, and some…
News February 10Featured
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