How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel
From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have…
Features September 9
Latest In: customer service
How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo
Today on Manhattan’s West side, thousands of people are funneling into the Jacob K. Javits Convention Center for…
Features June 17
Buckle Adopts Aptos ONE POS to Bring Unified Commerce to 440+ Stores
The Buckle, Inc., will implement Aptos ONE as its new POS system to bring personalized and efficient interactions…
News January 14
SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences
A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in…
Features December 16
How True Classic Turned VoC Strategy into Post-Purchase Perfection
Breanna Moreno has always been an expert at efficiency. That’s why, when she joined True Classic in 2020…
Features November 18
Exclusive: Automated Voice Agents are Hurting Customer Retention
Everyone’s been there — you try your mightiest to get the machine on the other end of the…
News July 25
Key Factors of a Successful Retail Industry Training Strategy
This sponsored content is brought to you by iSpring Solutions. Within the retail industry, staff training, teaching and…
Sponsored July 16
Saks Fifth Avenue Expands Club Concept to More Luxury Resorts and Hotels
Saks Fifth Avenue is doubling down on its luxury personal shopping and styling service, The Fifth Avenue Club.…
News June 28
#RICE24 Solution Spotlight: iAdvize Copilot’s AI-Powered Chatbots Tackle Ecommerce Abandonment
To increase ecommerce revenue, brands and retailers need to engage online shoppers and convert them into buyers. But…
News May 22Featured
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