How AI Helped Crafting Brand Cricut Cut Customer Service Wait Times Nearly 90%
Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar…
Features December 11
Latest In: CX
AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First
Be honest — exactly how does your organization plan to strategically leverage artificial intelligence? The technology has captured…
Executive Viewpoints April 8
AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders
Retail business leaders are entering 2025 under mounting pressure to solve complex challenges while driving results. Data overload,…
Executive Viewpoints April 4
The Future of Retail is Multilingual
Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately,…
Executive Viewpoints April 1
Are you Customer-Obsessed? Here’s Why you Should Be
When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations…
Executive Viewpoints December 6
Want to Have Great CX This Holiday Season? Focus on Employee Experience First
This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts…
Features October 25
Forrester Report: 6 Steps for B2C Marketers Seeking Wins in 2023
Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies…
Features September 8
CIO Q&A: Lessons and Priorities from Aldo Group’s Companywide Digital Transformation
Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change…
Features June 13
How Coach, Mattel, PUMA and More Are Tackling 5 Critical Web3 Questions
After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether…
Features June 8Featured
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