conversational commerce customer service CX data-driven experiences Featured MYOS Pet real-time engagement SMS marketing SMS services social contests user-generated content (UGC) campaigns Wizard
More than 66% of U.S. households own a pet, according to the APPA National Pet Owners Survey. These…
Features
April 3
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71% of business leaders worry that their workforce tech investments will focus more on operations than employee engagement.…
Features
March 15
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From its funny viral videos to its quirky logo featuring a pipe-smoking, tie-wearing Sasquatch, the personal care brand…
Features
March 6
chatbots customer service CX Featured GNC live agents Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) supplements ujet
Few things are as personal to a shopper as their health. Everyone has their own health needs and…
Features
February 24
customer experience customer service CX ecommerce experience Executive ViewPoints Guided Selling Omnichannel Retail Index OSF Digital Salesforce
With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering…
Executive Viewpoints
November 17
ai brother mobile solutions customer service CX dynamic pricing Featured Holiday 2022 holiday shopping season inventory optimization MasterCard mobile engagement payment experience radar retail strategy and planning stripe Talkdesk
Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather…
News
October 6
alibaba CX ecommerce ecommerce expansion Featured global growth kearney livestreaming Marketplaces Mondelez International Retail ThinkTank (2022) Retail ThinkTank: Business Agility & Innovation (2022) Retail ThinkTank: Featured In Business Agility & Innovation (2022) The LNK
“Go global, act local.” It’s a phrase commonly used among executive leadership teams wanting to strike the perfect…
Features
August 9
CX Featured fulfillment omnichannel experience Retail ThinkTank (2022) Retail ThinkTank: Featured In Supply Chain & Fulfillment (2022) Retail ThinkTank: Supply Chain & Fulfillment (2022) Supply chain
As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In…
Features
July 5