Latest In: CX

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MYOS Pet

Myos Pet Increases AOV 23% with ‘Conversational Commerce’ Service

More than 66% of U.S. households own a pet, according to the APPA National Pet Owners Survey. These…

Features April 3
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Efficiency and Engagement: The Great Balancing Act of Workforce Tech

71% of business leaders worry that their workforce tech investments will focus more on operations than employee engagement.…

Features March 15
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Dr. Squatch Focuses on Shipping Experience to Drive Global Growth  

From its funny viral videos to its quirky logo featuring a pipe-smoking, tie-wearing Sasquatch, the personal care brand…

Features March 6
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How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization

Few things are as personal to a shopper as their health. Everyone has their own health needs and…

Features February 24
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2022 Retail Innovator Award Winners Revealed

Features January 10
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Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences

With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering…

Executive Viewpoints November 17
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#RSP22: Everything You Need to Know About Holiday 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather…

News October 6
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Going Global and Acting Local in the Ecommerce Era 

“Go global, act local.” It’s a phrase commonly used among executive leadership teams wanting to strike the perfect…

Features August 9
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3 Predictions for the Future of Omnichannel 

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In…

Features July 5
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