H&M, Google Cloud Partner to Draw on Store, Online, Brand and Supplier Data to Boost CX
H&M will work with Google Cloud’s computing services to improve its customer experience and supply chain capabilities, by…
News June 30
Latest In: CX
Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS
Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers…
Executive Viewpoints June 30
Retail TouchPoints Reveals 2022’s 40 Under 40 Winners
Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Representing the entire…
News May 13
How Can Brands Capitalize on NFTs? VC Firm Spotlights 3 Trends
The NFT space is heating up, and brands across the retail realm are eager to show their innovation…
Features February 28
What’s Missing in Digital Engagement? Consumer Behavioralist Says it’s Authentic Connection
Ken Hughes has become a fixture on the retail speaker circuit thanks to his in-depth research on consumer…
Features February 1
Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results
In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However,…
Executive Viewpoints September 3
Inmar Intelligence and Convey Partner to Improve Returns CX
With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail…
News March 24
e.l.f. Beauty’s Growth Formula: TikTok, Clean Products and a Clear Brand Mission
As many brands continue to “pivot” and find ways to evolve their businesses amid the chaos that is…
Features January 4
Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’
At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s…
Features December 7Featured
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