Olivela CXO: Content, Charitable Giving Keep Luxury Consumers Engaged
The luxury market has taken a significant hit as a result of the pandemic, but some brands and…
Features September 8
Latest In: CX
Exclusive Q&A: Customer Loyalty Expert Shares New Realities For Brands
As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be…
Features August 17
How Barnes & Noble College Connects To Gen Z: Community And Curated Experiences
Marketing’s impact now extends across all channels a shopper uses to get information and complete purchases. That’s why…
Features April 7
5 Ways Burrow Applies Customer-Driven Innovation To Furniture Retailing
The direct-to-consumer (DTC) home furniture market is experiencing significant growth and evolution, with digital-first brands acquiring more wallet…
Features April 3
Sharing Data Across Your Business Could Be The Key To Driving ‘Fit For Purpose’ CX In 2020
Dealing with customers is harder than ever, but more profitable than ever. Customers want omnichannel service and can…
Executive Viewpoints February 24
E-Commerce Has A CX Problem
E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And…
Executive Viewpoints January 16Nebraska Furniture Mart Streamlines Sales And CX Hiring With Talent Assessment Tool
Nebraska Furniture Mart (NFM) will implement the Logi-Serve employee assessment solution to help the retailer identify talent for…
News April 9
The Silence Of The Customer Service Representative
There’s an old saying in advertising about the power of repetition: Tell them you’re going to tell them…
Editor's Perspective February 6The Power of Pumpkin — How Seasonal Trends Create New CX Opportunity For Brands
By Gordon White, Acticall Sitel Group Sunday is shopping day in my house, a necessary trip to the…
Executive Viewpoints October 24Featured
Latest Podcasts
Latest Resources
