Employee Empowerment Plus Flexibility and Tech Help Neiman Marcus Decrease Turnover 20%
The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going…
Features March 21
Latest In: empowerment
NRF 2021: Retail Diversity Leaders Reveal Strong Strategies for Supporting Equality
Diversity has become an increasingly hot topic in retail recently, with the industry moving to increase representation across…
Features February 9
Endear Helps Associates Connect With Shoppers
Endear, an omnichannel CRM and clienteling app, helps retailers empower in-store associates by giving them access to customer…
News September 12
Culture Is The Key to Great Service
Conventional approaches to building a customer-centric culture involve topics like putting the customer first. While all of this…
Executive Viewpoints May 7
The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline
It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service…
Executive Viewpoints December 15
Closing The Execution Gap
I’ve heard it joked more than once that the role of managing retail execution goes to the person…
Executive Viewpoints November 3Are Retailers Investing In Quality Employees?
Think about the last time you entered a retail store. Did you interact with a store associate? If…
Executive Viewpoints October 22Could Minimum Wage Increase Save Employee Loyalty?
It’s no secret that employee turnover rate for retailers isn’t that great. A 2012 survey from Hay Group…
Executive Viewpoints February 20Featured
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