Asia’s Shift From Production To Consumption
If you’re younger than 40, you might have a hard time comprehending that it wasn’t very long ago…
Executive Viewpoints March 2
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Delivering Better Customer Service: Putting The Person In Personalization
The proliferation of business technologies is creating greater scope than ever for automating customer service processes, but how…
Executive Viewpoints February 24
What Retailers Can Learn From Amazon Prime’s Success
Since its 2005 launch, Amazon Prime has helped Amazon substantially increase revenues and expand into a wide range…
Executive Viewpoints February 23
Transformative Retail Technologies Must Enable — Not Eliminate — Employees
According to the bleeding edge of the futurists’ manifesto, the relentless march of e-Commerce will transform the malls…
Executive Viewpoints February 23
Mobile Analytics Bring Consumers Into The Shopping Zone
We’re only a few weeks into 2015 and retailers are once again looking for an edge, one that…
Executive Viewpoints February 16
6 Reasons Why 2015 Is The Year Bitcoin Goes Mainstream With Merchants
The past year has seen a number of high-profile online retailers begin accepting payments in bitcoin, and the…
Executive Viewpoints February 16
Taking Things Personally: How Connected Data Enables Personalized Customer Courtship
The retail environments we recognize today have seen a massive transformation since the storefronts of the 1500s in…
Executive Viewpoints February 9
Resilient Loyalty: A Retail Value Proposition For The 21st Century
What we’ve come to call loyalty is badly broken. Businesses have let themselves slip into a mass-market definition…
Executive Viewpoints February 9
Gifting As Referral Marketing: Are You Leaving Sales On The Table?
The winter holiday season has wrapped up, but retailers are knee deep with gift returns, year-end inventory and…
Executive Viewpoints February 2Featured
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