A Heart-Based Approach to the Climate Crisis
Right now, as business leaders, we are facing a myriad of crises — the war in Ukraine, the…
Executive Viewpoints July 14
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Driving the Food Retail Customer Experience with IoT Sensing-as-a-ServiceÂ
Between staffing shortages, rising labor costs, supply chain disruptions, heightened compliance requirements and record-high inflation, food retailers are…
Executive Viewpoints July 13
Content Governance: The Savior of Ecommerce Giants
Quitting online shopping may be tougher than taking a break from our smartphones. Hundreds of millions of people visit…
Executive Viewpoints July 12
The 2022 Wedding Season and Implications for Retailers
The 2022 wedding season is expected to be a record breaker, with an estimated 2.6 million weddings taking…
Executive Viewpoints July 11
5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)
If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee…
Executive Viewpoints July 11
Impulse: How Brands Can Enable Casual Commerce in Digital
Digital marketers today love to talk about the customer journey. While badly overused, this term conceals a hidden…
Executive Viewpoints July 1
Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS
Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers…
Executive Viewpoints June 30
Inflation Pressure Tests Customer Loyalty, Spotlights Price
American consumers are right to feel like they can’t catch a break right now. Just as people were…
Executive Viewpoints June 29
Closing the Billion-Dollar Gap in Returns Waste
Recommerce, the sale of secondhand merchandise, is a hot topic as consumers become more enthused about recycling goods…
Executive Viewpoints June 28Featured
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