Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World
When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for…
Executive Viewpoints June 14
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How To Create Products People Love
March and April are among the busiest months at Disney World. Millions of visitors will flock to Orlando…
Executive Viewpoints June 13
It’s Not Business as Usual: Achieving Retail Success in an Inflationary Environment
Many retailers today face two major problems: supplier cost increases and overall supply shortages that are driving inflation…
Executive Viewpoints June 10
Consumer Goods and Retail CIOs Lead Online Shopping Initiatives
The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two…
Executive Viewpoints June 9
Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce
No one would argue that just over two years ago, the world as we knew it changed almost…
Executive Viewpoints June 8
Personalization is Changing the Search Bar — and Retailers Need to Keep up
Upon first glance, the ease of a search engine seems obvious. You arrive at a website, type a…
Executive Viewpoints June 7
Beyond the Borders – How Retailers are Shifting Gears to Diversify Â
Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to…
Executive Viewpoints June 6
Social Commerce: Why Content Matters in Modern Commerce
Remember what it was like to go shopping at the mall? You’d walk into a brick-and-mortar store, select…
Executive Viewpoints June 3
Why an Active Brand Community is the Key to Customer Loyalty
Human beings need community. It’s a need that extends beyond our social behaviors into our purchasing decisions —…
Executive Viewpoints June 2Featured
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