Latest In: Executive ViewPoints

Andy Mott big data data Executive ViewPoints Starburst

Meeting the Demands of Today’s Data-Rich Retail Environment with Data Mesh

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from…

Executive Viewpoints May 6
customer service Executive ViewPoints Laura Bassett NICE CXone

How Retailers Can Satisfy Demand for Instant Gratification

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their…

Executive Viewpoints May 5
Executive ViewPoints Shameek Ghosh sustainability TrusTrace

How Transparency and Traceability can Drive Sustainable Fashion

We see a clear trend in the U.S. and Europe — conscious consumers are demanding to know how…

Executive Viewpoints May 4
Amazon Executive ViewPoints ideoclick Jamaal Hackett-Cook

Vendor’s Guide to Amazon Negotiations 2022

Every year ecommerce brands negotiate their contractual terms with Amazon. This year’s negotiations are expected to bring plenty…

Executive Viewpoints May 3
Executive ViewPoints Nautical Commerce Ryan Lee sustainability

How Ecommerce Tech Can Reduce the Environmental Damage it Caused in the First Place

It’s no surprise that ecommerce has practically taken over the global economy. Annual online sales worldwide are expected…

Executive Viewpoints May 2
Executive ViewPoints Fang Cheng Linc returns

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates…

Executive Viewpoints April 29
Anshuman Agarwal Executive ViewPoints Increff sustainability

A 5-Point Action Plan to Build an Environmentally Friendly Supply Chain for Your Business in 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular…

Executive Viewpoints April 28
Executive ViewPoints omnichannel Paul Boyle retail insight

Store Management Costs in the Era of Ecommerce

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online…

Executive Viewpoints April 27
attentive Executive ViewPoints Sara Varni zero-party data

How Zero-Party Data is Helping Retailers Retain Customers and Build Trust

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content…

Executive Viewpoints April 26

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