Why Retailers’ Data Privacy Policies are the New Customer Experience
Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing…
Executive Viewpoints January 19
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How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays
Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the…
Executive Viewpoints January 18
Taking Your CSR Plans from ‘Good Intentions’ to Tangible Action
A previous blog explored Corporate Social Responsibility (CSR) and the high importance both shoppers and employees put on…
Executive Viewpoints January 16
Don’t Get Scammed by a Grifter: How to Avoid and Manage Gift Card Fraud
Fraud and gift cards go hand in hand. Since their inception in 1930, many have been caught up…
Executive Viewpoints January 14
Risky and Rewarding: When Cannabis Businesses Go into Retail Spaces
In some parts of the country, the demand for cannabis extraction, distribution and retail dispensaries has outpaced supply.…
Executive Viewpoints January 13
4 Tips for Staying Ahead of Retail Competitors
As M+A activity continues, convenience retailers are experiencing increased pressure to maintain market share. That pressure is driving…
Executive Viewpoints January 12
We Don’t Need to Wait for 2050: How CPG Brands and Retailers Can Take Climate Action Today
In the months leading up to the recent UN Food Systems Summit and COP26 UN climate talks in…
Executive Viewpoints January 11
What all Retailers Should Know About Outsourcing Customer Service
As your business grows, so too will the customer support tickets, making it critically important that you scale…
Executive Viewpoints January 10
Why CSR Matters To Your Business
“The greatest threat to our planet is the belief that someone else will save it.” – Robert Swan,…
Executive Viewpoints January 7Featured
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