Forget The Labor Crisis. Retailers Need To Focus On Operational Readiness.
As retailers across the country navigate a post-COVID reality, they’re combatting the worst labor crisis in 30 years.…
Executive Viewpoints December 20
Latest In: Executive ViewPoints
4 Omnichannel Myths Keeping You From Success
Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a…
Executive Viewpoints December 17
The Mistake Retailers Risk Making with Contact Center as a Service
How can we serve customers more effectively? The question may be as old as retail itself, but in…
Executive Viewpoints December 17
How to Design Ecommerce Search Filters That Convert
Your site’s search box has an outsized role in buyer success. Did you know that approximately 40% of…
Executive Viewpoints December 16
How Brand Perception and Shared Values Fundamentally Impact Customer Experience
Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and…
Executive Viewpoints December 15
Ethical Commerce: What it is and Why it’s Important
As the world witnessed and weathered recent events including the COVID-19 pandemic, natural disasters, civil unrest and a…
Executive Viewpoints December 14
BNPL: A Win-Win for Retailers and Consumers as the Holidays Approach
With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due…
Executive Viewpoints December 13
How Legacy Beauty Brands are Losing a Big Slice of the $500 Billion Pie to Small Brands — and How They can get it Back
This is not your parents’ beauty industry. Transformed by both the steady wave of ecommerce and the sudden…
Executive Viewpoints December 10
How These Three Pillars Can Soften the Bullwhip Effect in Your Supply Chain
Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and…
Executive Viewpoints December 9Featured
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