How Your Brand Can Reward Holiday Shopping Procrastinators
It’s become known as Panic Saturday. You know the one, that final Saturday before Christmas when all the…
Executive Viewpoints December 8
Latest In: Executive ViewPoints
Product Experience: The Art of Giving Customers What They Need to Know
Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer…
Executive Viewpoints December 7
Why Ecommerce Retailers Need an Open Relationship with Their Shippers this Holiday Season
Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. The performance…
Executive Viewpoints December 6
The Verbal Contract: How Conversational Intelligence Transforms Dispute Resolution for Retailers
Dispute resolution is always an important aspect of any customer relationship and there’s a good chance that many…
Executive Viewpoints December 6
Developing the Optimal Lifecycle for Successful Promotions
The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce…
Executive Viewpoints December 3
Bots are Threatening Ecommerce Sites — Here’s How to Protect Against Them
Ecommerce sales are projected to reach $908.73 billion this year as pandemic conditions favor online interactions. Many businesses…
Executive Viewpoints December 2
2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success
The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us…
Executive Viewpoints December 1
Marketers Must Adapt to Find More Authentic Ways to Engage With Customers
Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms…
Executive Viewpoints November 30
Using SMS to Rescue an Abandoned Cart
We’re likely all guilty of filling an online shopping cart and not following through to make the purchase…
Executive Viewpoints November 29Featured
Latest Resources
