Alibaba Exec: Luxury Success in China Requires Targeting, Customer Engagement — and Fun
China is an important market for luxury retailers looking to expand their audience, but gaining a foothold in…
News January 18
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Why Diversity is a Key Driver for Growing Talent, Product Assortment and Your Customer Base
Diversity is a vast topic with any number of challenges — but also with potential solutions that can…
Features January 18
Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’
Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce…
Features January 16
Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success
Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit…
Features January 14
How Luxury Brands Like LVMH Unlocked Value Amid COVID
There has been an idea circulating for some time that when it comes to luxury, the U.S. is…
Features January 13
At 45, Ron Herman is Still a Retail Industry Trendsetter With a Heavy Community Focus
Over the past 45 years, Ron Herman has evolved from its origins as a specialty shop into an…
Features January 12
What’s Behind the New Urgency Driving Sustainability Initiatives?
The COVID-19 pandemic accelerated many things in the business world, but one item that temporarily fell off the…
Features January 11
Holiday 2021 Wrap-Up: Safety Protocols and Early Shopping Led to a Successful Season
Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing…
Features January 10
How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns
It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so…
Features January 7Featured
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